General Motors (GM) is one of the largest automobile manufacturers in the world, producing some of the most iconic brands in the industry such as Chevrolet, Cadillac, Buick, GMC, and many more. To ensure quality service and sales of their products, General Motors has established a Sales and Service Agreement program with their authorized dealerships.
The Sales and Service Agreement is a legal contract between GM and their authorized dealerships that outlines the terms of their business relationship. This agreement ensures that dealerships comply with GM`s standards and guidelines for sales, service, and customer satisfaction.
One of the most significant aspects of the Sales and Service Agreement is the requirement for dealerships to maintain a high level of customer satisfaction. GM is committed to providing quality products and services to their customers, and they expect their dealerships to do the same. Dealerships must adhere to GM`s customer satisfaction guidelines, such as providing timely and accurate service, resolving customer complaints promptly, and ensuring that customers receive the best possible experience when purchasing a GM vehicle.
Another critical aspect of the Sales and Service Agreement is the requirement for dealerships to maintain a certain level of inventory. GM provides their dealerships with guidance on the types and quantities of vehicles they should have in stock. This ensures that dealerships can provide customers with a wide selection of GM vehicles and other products.
In return for complying with the Sales and Service Agreement, GM provides their authorized dealerships with various benefits and support. For example, GM offers financial incentives to dealerships that meet or exceed their sales targets. They also provide training programs and access to technical support for service-related issues.
Overall, the Sales and Service Agreement helps ensure that GM maintains a high level of customer satisfaction and provides quality products and services to their customers. It also helps authorized dealerships maintain strong business relationships with GM and provide the best possible sales and service experience to their customers.
In conclusion, if you are planning to purchase a GM vehicle or require service, make sure to visit an authorized dealership that complies with the Sales and Service Agreement. This will ensure that you receive the best possible service and experience while also supporting GM`s commitment to quality and customer satisfaction.